LOSHA’S Exchange Policy Information

Once the order is confirmed and delivered it can't be refunded.

  • NO REFUNDS

If you think you have ordered a wrong article or, for any given reason, you don’t like your purchase, merchandise can be exchanged within 30 days of delivery, provided it meets the following requirements:

  • All tags and original packaging must be intact
  • Merchandise must be unworn and undamaged
  • The Order ID must be attached

Bearing in mind the intimate nature of our products, standards of hygiene must be maintained. Therefore, certain items will NOT be exchanged. These include: panties, babydolls, bodysuits and any other lingerie set or item that includes panties, silicone bras also all products under Accessories. Kindly ensure your order accordingly. In case of exchange, the customer will dispatch us the product and we will send replacement as soon as we receive the parcel. If there is no product available for exchange,  a coupon of the credit amount will be given to you, after deducting the courier charges. That coupon can be used with in three months to shop at losha.pk.

No return on Sale/Clearance  items or discounted voucher orders.

Free shipping will apply on orders above Rs.5000.

Exchange Form  :  

Please fill up the following form if the product is tagged and condition is unworn,
NOTE: DON'T FORGET TO DESCRIBE THE PRODUCT NAME AND SIZE IN "Message" YOU NEED IN EXCHANGE.
     https://app.hotel4u.pk/rel3/mojo/exchange.pl/form